Transforming Order Management in a Manufacturing Company

A manufacturing company faced growing demands for faster processing of business opportunities, accurate costing, efficient production planning and on-time delivery. Order management ran across several disconnected systems, combining an ERP, spreadsheets and paper documentation. The result was a high administrative burden, limited process transparency and more difficult management decision-making.

The insufficiently standardised process slowed down enquiry processing, reduced costing accuracy, complicated capacity planning and increased the risk of missing agreed deadlines. There was also no systematic analysis of actual production times, process deviations or a clear definition of departmental responsibilities.

Business Process Transformation focused on the comprehensive analysis, standardisation and optimisation of commercial, engineering and production processes across the whole order life cycle, from receiving a customer enquiry to its economic evaluation.

• Comprehensive process analysis of the commercial and production process across the company
• Mapping of processes, roles, responsibilities and decision-making authority
• Identification of operational risks, bottlenecks and efficiency opportunities
• Analysis of information flows between sales, engineering, technology, purchasing, production planning, logistics and quality control
• Proposed standardisation of technical production preparation and project management of orders
• Evaluation of costing accuracy and of planned versus actual production times
• Measures to increase transparency of production management and improve capacity planning
• IMProject's own methodology combining senior interim managers' experience with modern AI tools for systematic process analysis, correlation of findings, simulation of solution variants and optimisation proposals
• Proposals for further process digitalisation, automation of administrative tasks and the development of data-driven management